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Ts & Cs

Welcome to and thank you for shopping with us. These Terms and Conditions govern the use of ("the site") and the purchase of any goods from it. The site is owned and operated by Name-Jewellery. If you need more assistance you can email

Acknowledgement and acceptance of –

Terms and Conditions

Please note that by accessing, using or browsing this site you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Name-Jewellery reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the site you acknowledge that you have read and understood these Terms and Conditions.

Limitation of liability

Any liability of Name-Jewellery or Name-Jewellery's associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Name-Jewellery be limited to the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods.



Information contained on the site is provided by Name-Jewellery in good faith. To the best of Name-Jewellery’s knowledge, the information is accurate and current. However, no representation or warranty is made as to the accuracy or completeness of the information.
As there are hand crafted items in this website, discrepancies will result between the images and the real articles. This may include style, shapes, colouring and more.
To the fullest extent permitted by applicable law, Name-Jewellery disclaims all representations and warranties, express or implied. Name-Jewellery makes no warranty that this site, any information or ideas contained on this site or any products or services will meet your requirements.
You expressly acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Name-Jewellery will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you through the site.



Copyright in the site is property of Name-Jewellery. Material on this site also comprises copyright material, trademarks and registered trademarks that are the property of Name-Jewellery and third parties. This property may only be used for the purposes of browsing the site and acquiring goods and services from If you require use of any material on this website you must request directly to Name-Jewellery in writing to discuss details, however no guarantee is given that we will accept. You may not copy text or photos used throughout this website without our permission. 


Applicable law

These Terms and Conditions are governed by the laws in force in Queensland, Australia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, Australia and any courts, which may hear appeals from those courts.


Information provided by you

If you purchase goods and services from or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information") whether on this site or by telephone or other way. We may subsequently require further details to enable the processing of any orders that you make. You agree to provide current, complete and accurate customer information when asked to do so by the site or an associate of Name-Jewellery. No customer information is disclosed to third parties for any purpose. When you register online the information is stored in a private database and is used only to validate you as a customer, allowing you to see pricing and to access additional customer areas on our web site. We may use your details to send promotional information about Name-Jewellery products and services via email or postal services. We may also send special offers regarding our products, or send offers or promotions to you via email via but on behalf of third party businesses or companies. These offers are very carefully selected and we believe they would be of interest to those who have registered on our website.


Product information

Prices of goods and services, delivery and other charges displayed on the website are in Australian dollars or unless you selected to view prices in an alternate currency through the functions available on this site, and are current at the time of display. These prices are subject to variation without notice. 

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the site is accurate, complete, reliable, current or error free.


Placing and accepting orders

Orders will not be dispatched until payment in full has been received or an agreement of payment on delivery is made by both parties (Name-Jewellery and Customer) and we are satisfied with the integrity of the order.
Without limiting these Terms and Conditions, is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Orders will not be refunded if you recieve your item and you do not like how the font displays in the name you have chosen. No exceptions. It is your responsability to ensure the font style you select meets your satisfaction with the name you would like to have cut or engraed.


 Vouchers and/or Marketing Promotions

Name-Jewellery work with Marketing and Promotion companies as part of our operations, which enables special deals and offers to be made to the public. Contact email addresses may either be provided by the external company for us to send further promotions to potential customers after an initial deal has been offered and purchased by the customer, or the customer provides us with their email address upon registering with us, and we may further use the email address/es to send future promotions (we will never provide the email addresses to any other Party). In the case where a Deal or Special Offer/Promotion has been sent to potential or previous customers, there will always be an expiration date. If this is the case then all purchases by the customer must be made in full or in some cases redeemed via our website only (as payment was made via a third party company involvement) by a specified expiration date and under no circumstances can this date be extended.


Manufacturing and Delivery Time

It will take on average 2 to 4 weeks from the time that we receive your order via this website ("your purchase") to the time that you will receive your purchased item/s. This is an approximation based on averages and there is no guarantee that this will happen on every occasion due to Third Parties being involved in the process, whether that may include delivery companies or other. Where the customers has bought a promotional voucher through a third party company, upon redeeming the voucher with us, you must provide evidence of your purchase of the voucher, in the form of a "Redemption Code". We are not obligated to provide you with goods or services unless we are satisfied that the code provided is true and correct. When there is a promotion, the time frame for supplying goods or services may be extended due to large quantities being ordered within a short time period. We will always do our best for you to keep the processes as efficient as possible to ensure customer satisfaction and our high quality reputation. Where there are multiple products being delivered to a single address in any type of order including promotions, they will be sent together in a single package (this may include a padded envelope or box etc).


Cancellation by us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions, we will not be held liable for loss or damage arising from the exercising of these rights.


Cancellation by you

If you need to cancel an order, please contact us immediately via email at Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Please note there are no refunds once the item has been made, no exceptions, so please choose carefully and ensure you are satisfied with the order prior to payment. 



It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to remake or re-send the order to the correct address at our expense. 

It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with Australia Post or other relevant company to ensure delivery occurs as soon as possible. You agree that we will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Without limiting these Terms and Conditions:


  • we will not accept liability for any loss or damage arising from a late delivery
  • you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order
  • we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Orders shipped internationally.

While we are happy to ship your item internationally, due to the different postal systems used world wide we may not be able to track your item once it leaves Australia, for this reason we hereby notify you that we are not liable for any loss or damage that may occur as a result of this.

In most cases it is recommended that you have the item shipped to your Australian residency first and then use a suitable international shipment method of your own choosing.

Release and indemnity

You agree to waive any and all claims that you now have or may have in the future against Name-Jewellery or Name-Jewellery`s associates which relate to or are incidental to any transaction. 

You agree to indemnify and hold Name-Jewellery harmless from and against any and all claims, loss or expense that may be incurred by Name-Jewellery or Name-Jewellery`s associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.
You further agree to indemnify and hold Name-Jewellery or Name-Jewellery`s associates harmless from any claim made by any third party due to or arising out of your use of this site, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this site using your membership account, of any intellectual property or other right of any person or entity.